At Omikron Lift, our commitment to excellence extends beyond the installation or upgrade of your chair lift. Our comprehensive After Sales Technical Support (A.S.T.S.) package is designed to ensure your chair lift remains in peak condition, offering you continuous peace of mind and reliability.
What We Offer with A.S.T.S.
- Comprehensive Monitoring and Support:
- State-of-the-Art ERP System: All our technicians are equipped with advanced ERP (Enterprise Resource Planning) software. This allows for real-time monitoring and detailed logging of your chair lift’s performance, ensuring any issues are detected early and resolved promptly.
- Innovative Practices: Our approach combines cutting-edge technology with innovative practices to provide superior maintenance and support, tailored to your specific needs.
- Significant Reduction in Malfunctions:
- Proactive Maintenance: By implementing our A.S.T.S. package, we significantly reduce unexpected malfunctions through proactive maintenance and early detection of potential issues.
- Detailed Inspections: Regular, thorough inspections ensure that every component of your chair lift functions smoothly, reducing the likelihood of sudden breakdowns.
- Comprehensive Maintenance and Inspection:
- Complete Maintenance History: We maintain a detailed record of all maintenance activities and the technical history of your chair lift in our centralized database. This ensures continuity of service and allows for precise troubleshooting.
- Preventive Measures: Regular maintenance checks and updates help in identifying and addressing issues before they become significant, ensuring the longevity and safety of your chair lift.
- Real-Time Notifications:
- Immediate Updates: Building managers and responsible parties receive instant notifications via SMS or email after the completion of any technical work. This keeps you informed about the status of your chair lift and any maintenance actions taken.
- Enhanced Communication: Our system ensures that you are always in the loop, providing transparency and peace of mind.
- Personalized Customer Support:
- Dedicated Support Team: Our team of experts is always available to answer your questions and provide guidance, ensuring you receive the best possible service.
- Customized Maintenance Plans: We offer tailored maintenance plans that meet your specific requirements, ensuring your chair lift receives the care and attention it deserves.
- Continuous Improvement:
- Feedback Integration: We actively seek and integrate customer feedback to continually enhance our services and adapt to your evolving needs.
- Ongoing Training: Our technicians undergo regular training to stay updated on the latest advancements in chair lift technology, ensuring they provide you with the best service possible.